Terms of Service

These Terms of Service apply to the use of this website and to purchases made from PCCustomizer Ltd, trading as PCCustomizer.

Company: PCCustomizer Ltd
Trading name: PCCustomizer
Website: www.pccustomizer.co.uk
VAT Number: 436711106

1. About Us

PCCustomizer Ltd is a UK-based retailer supplying laptops, computers, electronics, accessories, and related technology products.

By using our website or placing an order with us, you agree to these Terms of Service. If you do not agree with these terms, you should not use our website or place an order.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with any other person's use of it.

You must not attempt to gain unauthorised access to our website, server, customer accounts, payment systems, or any connected systems.

3. Product Information

We aim to ensure that all product descriptions, images, prices, availability, specifications, and other details displayed on our website are accurate and up to date.

However, product images may be for illustration purposes only. Packaging, colour, accessories, condition, layout, or appearance may vary depending on the product, batch, manufacturer, or listing condition.

Where products are sold as refurbished, used, open box, graded, clearance, or “Sell As Is”, the condition will be described on the relevant product page where applicable.

4. Orders

When you place an order, you are making an offer to buy the goods in your basket. We reserve the right to accept or reject any order.

An order is only accepted when we confirm dispatch or otherwise confirm that the order has been accepted.

We may cancel or refuse an order if:

• The product is unavailable;
• There is an error in the price or product description;
• Payment is declined or flagged for review;
• We suspect fraud, misuse, or unauthorised activity;
• Delivery restrictions apply;
• We are unable to fulfil the order for a reasonable business reason.

5. Pricing and Payment

All prices are shown in pounds sterling unless stated otherwise.

Prices may include VAT where applicable. Delivery charges, if applicable, will be shown before you complete your order.

We reserve the right to change prices at any time. Changes will not affect orders that have already been accepted, except where there has been an obvious pricing error.

Payment must be made using one of the payment methods available at checkout. Goods remain the property of PCCustomizer Ltd until paid for in full.

6. Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website or at checkout. Delivery times are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by couriers, postal services, customs checks, incorrect delivery details, failed delivery attempts, weather, strikes, operational disruption, or events outside our reasonable control.

You are responsible for ensuring that your delivery address, contact details, and order information are accurate before placing an order.

7. Risk and Ownership

Risk in the goods passes to you when the goods are delivered to the address provided in your order.

Ownership of the goods passes to you once we have received full payment for the order.

8. Returns, Refunds and Cancellations

Returns, refunds, cancellations, faulty goods, and change-of-mind returns are handled in accordance with our Returns & Refund Policy.

Nothing in these Terms of Service affects your statutory rights.

9. Faulty Goods and Warranty

If a product is faulty, not as described, or not fit for purpose, you may be entitled to a remedy under UK consumer law.

Some products may also include a manufacturer warranty or seller warranty. Any warranty offered will be stated on the product page, invoice, packaging, or warranty documentation where applicable.

Warranty cover does not usually apply to faults caused by misuse, accidental damage, liquid damage, unauthorised repair, software modification, malware, neglect, physical damage, or normal wear and tear.

10. Refurbished, Used, Open Box and “Sell As Is” Products

We may sell products that are refurbished, used, open box, graded, clearance, or “Sell As Is”.

These products may show signs of previous use, cosmetic marks, missing retail packaging, or other condition issues that are disclosed on the product page.

Disclosed cosmetic or condition issues are not treated as faults, provided the product is otherwise as described and fit for its intended purpose.

11. Software, Licences and Activation

Some products may include pre-installed software, operating systems, activation keys, digital licences, or bundled software.

You are responsible for following any licence terms provided by the software owner, manufacturer, or rights holder.

Software, licence keys, activation codes, or digital products may be excluded from change-of-mind returns once used, activated, disclosed, downloaded, or redeemed, unless faulty or not as described.

12. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure and for all activity that takes place under your account.

You must notify us immediately if you believe your account has been accessed without permission.

13. Reviews, Comments and User Content

If you submit reviews, comments, photos, feedback, or other content to our website, you must ensure that your content is lawful, accurate, and does not infringe the rights of any third party.

We reserve the right to remove or moderate content that we consider abusive, misleading, unlawful, defamatory, spam, offensive, or otherwise unsuitable.

14. Intellectual Property

All content on this website, including text, graphics, logos, images, product layouts, design, and website content, is owned by or licensed to PCCustomizer Ltd unless otherwise stated.

You may not copy, reproduce, distribute, modify, scrape, republish, or use our website content for commercial purposes without our written permission.

15. Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

Subject to the above, PCCustomizer Ltd will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, loss of revenue, or loss of opportunity.

For business customers, our total liability for any claim relating to an order shall not exceed the amount paid for the relevant product, unless the law requires otherwise.

16. Business Customers

If you purchase goods for business, trade, resale, or commercial purposes, you are responsible for checking that the goods are suitable for your intended use before purchasing.

Business purchases may not have the same cancellation rights as consumer purchases. Any business-to-business returns are at our discretion unless the goods are faulty, not as described, or otherwise required by law.

17. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy.

When returning electronic devices, you are responsible for removing personal data, passwords, accounts, security locks, and files from the device before sending it back to us.

18. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control. This may include courier delays, strikes, extreme weather, supply chain disruption, system outages, cyber incidents, customs delays, or changes in law.

19. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page.

The terms that apply to your order are the terms in force at the time your order is placed, unless a change is required by law.

20. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from any mandatory rights under the law of the country where you live.

21. Contact Us

If you have any questions about these Terms of Service, please contact us through the contact details provided on our website.

PCCustomizer Ltd
Trading as PCCustomizer
Website: www.pccustomizer.co.uk
VAT Number: 436711106

Last updated: May 2026